When booking by phone, you might be asked to provide a valid credit or debit card number to reserve & prepay for your appointment. This will depend on the service being booked and is at our discretion. Should you wish to cancel your appointment please give us 24 hours notice and we will keep your prepayment on account for you to use on your next visit. Cancellations made with less that 24 hours notice or no shows will be liable to the full amount of the service.
If you need to cancel your appointment, please & call us at 0208 5675159 or email us firstname.lastname@example.org at least 24 hours in advance. Since we turn away other clients to hold your reservation, any cancellations with less than 24 hours notice will result in full charges on your credit card (or the equivalent deduction from gift certificates).
Groups of 2 or more people require 48 hours cancellation notice. Absolutely no exceptions can be made to our cancellation policy because we often schedule and pay therapists to come in especially for your appointment.